Front Office Supervisor

Department: General Surgery Practice
Reports To: Practice Manager / Office Administrator
FLSA Status: Non-Exempt
Location: Boulder, Colorado

Position Summary:

The Front Office Supervisor oversees all front desk operations for a busy general surgery practice in Boulder, Colorado. This role ensures excellent patient service, efficient scheduling, and administrative accuracy. The ideal candidate is bilingual (English/Spanish), experienced in surgical scheduling, and highly skilled in managing accurate provider schedules. Familiarity with Athenahealth is preferred.

Key Responsibilities:

• Supervise and support front desk team in daily operations including patient check- in/check-out, appointment scheduling, and phone triage
• Ensure provider schedules are accurate and up to date, including adjustments for surgeries, time off, and overbooking policies
• Coordinate surgical scheduling, including pre-operative testing, imaging, authorizations, and post-operative follow-up
• Train and coach front desk staff on proper use of practice workflows and policies
• Verify insurance eligibility, obtain referrals and prior authorizations, and support patients in understanding coverage
• Oversee collection and posting of co-pays and balances; ensure accuracy in financial transactions
• Serve as the first point of contact for patient concerns or service recovery
• Monitor and report on front office performance metrics, including schedule utilization and no-show rates
• Collaborate with clinical, billing, and administrative staff to ensure smooth operations and patient satisfaction
• Maintain HIPAA compliance and enforce all office protocols
• Coordinate front desk staff scheduling and ensure adequate coverage at all times

Qualifications:

Education & Experience:

• High school diploma or equivalent required; associates or bachelors degree preferred
• Minimum of 3 years of medical office experience, with at least 1 year in a supervisory or team lead role
• Surgical scheduling experience is required
• Athenahealth experience is preferred but not required
• Bilingual in English and Spanish is preferred

Skills:

• Proven ability to manage and maintain accurate provider schedules
• Strong leadership and communication skills
• High attention to detail, organization, and multitasking ability
• Familiarity with EMR systems and insurance processes
• Strong customer service and conflict-resolution abilities
• Proactive, adaptable, and team-oriented

Working Conditions:

• Fast-paced medical office environment
• Frequent use of computer and phone systems
• Occasional lifting (up to 25 lbs)
• Flexibility may be required during high-volume periods or surgical scheduling demands

Schedule:

• Full-time, Monday through Friday
• Occasional early mornings or extended hours depending on surgical and provider schedules